Refund Policy

Refund Commitment and Scope

A full, no-questions-asked refund may be requested within 60 days of the first payment. The refund window begins when the first payment order is completed. The user panel's order and payment records determine whether a request is within the valid window.

This commitment applies to the first payment order. Monthly subscriptions reset their data allowance each month from the activation date; when upgrading mid-cycle, the price difference is prorated over the remaining days. Orders created by upgrades, renewals, or later purchases are not automatically treated as new first-payment orders and will be handled according to the relevant order status, actual usage, and other terms of this policy.

Data packages are standalone products that remain valid until used and do not expire. A first-payment order with unused data, or only normal testing activity, may be submitted within the refund window; a package with substantial usage will undergo a usage review.

Eligible Cases and Exclusions

Within the valid refund window, a first refund request based on connection experience, route compatibility, platform compatibility, or an unsuitable purchase choice does not require a complex explanation. Normal testing of the Windows, macOS, iOS, Android, or Linux clients, or switching between international routes, does not affect eligibility.

The following are outside the normal scope of the no-questions-asked full-refund commitment: the refund window has expired; the order's data has been fully used or deliberately consumed in bulk for the purpose of seeking a refund; improper benefits were obtained through repeated account creation, purchases, and refunds; the account was restricted for violating the Terms of Use, disrupting route operations, or engaging in unlawful activity; or the payment record cannot be matched to the requesting account and order.

When unusual data consumption or account violations are detected, UWVPN will review the order records, usage records, and account status. This review is used only to determine refund eligibility and resolve disputes; it does not change the Privacy Policy's terms concerning browsing content and service logs.

Application Process and Required Information

All refund requests must be submitted through the ticket entry in the user panel. Sign in to the relevant account, open the ticket page, select the billing or refund topic, and clearly identify the order to be handled. No email address is required; the request should be submitted from the account that placed the order so the system can verify identity and purchase records directly.

The request should include the username, order number, payment method, and refund request. If the order cannot be matched automatically, the original payment receipt may be provided. For USDT payments, also provide the original transaction hash, network used, and a compatible address that can receive the refund. Do not submit passwords, client subscription contents, or unrelated sensitive information in a ticket.

After submission, the ticket status will show acceptance, requests for additional information, and the processing result. If information is missing, processing will pause while awaiting supplementation; the review will continue once verifiable information is provided. Submitting the same order repeatedly will not speed up processing. We recommend continuing follow-up in the original ticket.

Original Payment Route and Settlement

Once approved, refunds will generally be returned through the original payment route. Alipay and WeChat Pay orders are returned through the original transaction channel, and the completed refund can be checked in the relevant payment tool's transaction records. The actual display time depends on the payment channel's settlement process and account status, so UWVPN cannot promise a specific posting time in advance.

Refund initiation and final receipt are two different statuses. When the user panel or ticket shows that processing is complete, it means UWVPN has completed the refund instruction; the payment channel may still be settling the transaction. If the original payment account is restricted, the transaction has been closed, or the channel rejects the original return route, provide the payment channel's status information in the original ticket so the available handling method can be determined.

Payment Methods and Their Differences

UWVPN supports Alipay / WeChat Pay / USDT. Alipay and WeChat Pay can usually identify the transaction from the original order and initiate a return through the original route. Please retain payment records and do not delete receipts needed to verify the order.

USDT is an on-chain payment method. Processing requires verification of the transaction hash, payment network, and receiving address. The refund must be sent to an address confirmed by both parties and compatible with the network used. An incorrect address or network may make the assets unrecoverable, so no on-chain transfer will be made until the ticket confirmation is complete. On-chain settlement speed depends on the confirmation status of the relevant network and does not follow the same process as Alipay or WeChat Pay settlement.

Review Results and Dispute Handling

After a refund is approved, the subscription benefits or remaining data associated with that order may no longer be used. If a request is denied, the ticket will state whether the decision was based on the order status, refund window, data usage, or account terms. If you believe the records are incorrect, provide additional payment receipts and order information in the original ticket to request a review.

Refunds cover only the corresponding order actually paid for and do not include prorated compensation for route coverage, device limits, or other service facts. This policy applies together with the Terms of Use. If an individual statement on the order page appears to differ from this policy, the order content shown at purchase, payment records, and the refund rules expressly listed in this policy will be used for verification.